How to get customers to approve repair quotes on WhatsApp
For: Auto repair, body and paint and motorcycle shops · Updated October 25, 2026
Short answer
Send a link to the quote on WhatsApp —not a photo or a PDF— with photos of the problem, every job and part with its price, and buttons to approve all of it or just part. When the customer approves, it's recorded with a date and you start without calling. If they don't reply within 48 hours, a friendly reminder usually does it.
Why a link and not a photo of the estimate
- The customer sees the photos of what you found, and that's what convinces them.
- They can approve what's urgent and leave the rest for later.
- The approval is recorded: nobody can say they didn't authorize a job.
- You know instantly what was approved, without reading chats.
What a good quote includes
- Photos of the problem (worn pads, a leak, a dent).
- Each job with its price and each part with quantity and price.
- What's urgent and what can wait.
- How long the quote is valid and the warranty on the work.
When the customer approves only part
Do what was approved and keep what was declined: it's your best future sale. A month later, "the shock absorbers are still pending, shall we book them?" brings back work you already diagnosed.
How Sherom does it
- You build the quote from the work order (or by dictating it) with your prices.
- The customer gets a WhatsApp link with photos and prices and approves all or part from their phone.
- The order moves on by itself and you see what was approved.
- If they don't reply within 48 hours, Sherom reminds them automatically.
- If you ask for a deposit, they see the amount when approving and pay it right there by card or bank transfer.
Frequently asked questions
Does the customer need to install anything?
No. They open the link on their phone from WhatsApp.
What if the price changes during the repair?
Send a new version of the quote with the change; they approve it the same way.